On this page we have summarized all the important information on returning the products you have purchased.
RETURNS
you were wrong to choose the size or the product is not what you thought?
don’t worry you can give it back to us!
You can take 15 days to carefully evaluate your purchase.
Within this period you can send us the goods, complete with their own labels and without any sign of use, in their own packaging.
THE 3 PHASES OF RETURN
Here’s how to proceed
1. CREATE A PACKAGING FOR THE PRODUCT
Send us the product in its original packaging intact in a suitable shipping carton.
2. SHIP THE PRODUCT
Entrust the parcel to the post or to a courier and send it to: Clothing Fal di Landi Francesca – Via della Fangosa 38 50032 Borgo San Lorenzo (FI)
3. WE RETURN YOUR MONEY
As soon as the integrity of the product has been received and checked in a few working days, the amount paid will be refunded.
9. RIGHT OF WITHDRAWAL FROM PURCHASE, SURRENDER AND CANCELLATION ORDER
9.a – Abbigliamento Fal di Landi Francesca will refund the entire amount of the order that are returned back by the customer without any damage and unused. All items are shipped with specific label attached on product. The surrender and exchanges of the items will be accepted only if the label will remain intact and attached to the product as originally received and all process instructions are correctly and strictly observed. Refunds will be made in the same methods of payment as provided for the purchasing. The purchased goods may be returned back within maximum 15 days from the date of delivery. All products purchased online cannot be refunded unless the conditions listed above. Delivery charges are not refundable.
9.b – All charges delivering incurred to send back the goods shall be borne by the customer as well as the customs fees that will be subtracted and so not refundable by Abbigliamento Fal di Landi Francescai. Abbigliamento Fal di Landi Francesca reserves the right to refuse the return back of those products that do not meet the aforementioned requirements.
9.c – Abbigliamento Fal di Landi Francesca undertakes to promptly refund the customer within and no later than 30 days from the date of receipt of the written order concerning cancellation and return back of the product under the previous point. Abbigliamento Fal di Landi Francesca will send an e-mail notification once the refund has been made.
9.d – It is recommended to ship the products to be returned-back by using an insured courier for tracking in order to track the shipment. Abbigliamento Fal di Landi Francesca will not be responsible for the refund or compensation of those Products that have been lost, stolen or damaged.
9.e – As per the article 64 del D. Lgs. n. 206/2005, the customer may withdraw from the agreement without any penalty and without specifying the reason within the term of 15 (fifteen) working days from the date of receipt of the products, except as provided in the next step.
9.f – To exercise the right of withdrawal, the customer must send to the following address (Via Dino Saccenti 5/29 – 59100 Prato), a written communication with return receipt containing: • the intention to exercise the right of withdrawal as per the art. 64 del D. Lgs. n. 206/2005; • the details of the Products for which the Customer wishes to exercise the right of withdrawal; • the order number issued at the time of making order.